1. Who We Are

CoreServe Cleaning Management Ltd ("CoreServe", "we", "us", "our") is a commercial cleaning and facilities support company operating in the United Kingdom. Our website is coreservecleaning.co.uk.

For any privacy-related enquiries, please contact us at: [email protected]

2. What Data We Collect

We may collect the following personal data when you use our website or contact us:

Name and job title
Company or organisation name
Email address
Information you provide in enquiry forms or correspondence
Technical data such as IP address, browser type, and pages visited (via cookies)

3. How We Use Your Data

We use the information you provide to:

Respond to your enquiries and quote requests
Provide and manage our services
Communicate with you regarding your requirements
Improve our website and service offering
Comply with legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases:

Legitimate interests — responding to business enquiries and providing our services
Contractual necessity — where processing is necessary to fulfil a contract
Consent — where you have explicitly provided consent (e.g. cookie acceptance)
Legal obligation — where required by law

5. Data Sharing

We do not sell, rent, or trade your personal data. We may share data with:

Service providers who assist in operating our website (e.g. hosting, form processing)
Professional advisers where legally required
Regulatory or government bodies where required by law

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Enquiry data is typically retained for up to 2 years.

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to processing based on legitimate interests
Request restriction of processing
Data portability (where applicable)

To exercise any of these rights, please contact us at [email protected].

8. Cookies

We use cookies to improve your experience on our website. Please see our Cookie Policy for full details.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

10. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact

If you have any questions about this Privacy Policy or our data practices, please contact us at: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk